Terms & Conditions

This document explains the terms that apply when someone accesses or makes a purchase through the Insomnia Cookies website. By visiting or using the site, individuals agree to follow these conditions along with any related policies, including those that cover privacy and data practices.

When users interact with the website or contact the company by email, they agree to receive communications electronically. Those messages may be sent through email or posted directly on the site. These forms of communication are considered legally valid, just like written documents on paper.

The company offers text message programs that include both promotional and transactional messages. By signing up for these programs, users consent to receive texts sent to the phone number they provide. These messages may be delivered using automated systems. Signing up is voluntary and not required to make purchases. Texts may include offers, updates, reminders, and other marketing content. How often messages are sent can vary, but users can typically expect several per week depending on their subscription. Standard message and data charges may apply based on the user’s mobile plan.

Users can join these programs through different methods, such as entering their number online or replying to a prompt. They can opt out at any time by following the instructions provided, usually by replying with a specific keyword. After opting out, a final confirmation message is sent, and no more texts will be delivered unless the user signs up again. Users are responsible for making sure the phone number they provide is correct and belongs to them. They must also notify the company if their number changes.

All content on the website, including text, images, graphics, and software, is owned by the company or its licensors and is protected by intellectual property laws. Users receive limited permission to access and use the site for personal purposes only. Copying, sharing, or using any materials for commercial purposes without prior written consent is not allowed. Trademarks connected to the company may not be used in ways that could cause confusion or harm the brand.

The website is intended mainly for users located in the United States. People accessing the site from other places do so on their own responsibility and must follow the laws that apply to them.

Some features of the website may require account registration. Users are responsible for keeping their login information confidential and for everything that happens under their account. The company has the right to suspend or close accounts, refuse service, or cancel orders at its own discretion. Users under 18 may only use the site with supervision from a parent or guardian.

Users may submit content such as reviews, comments, or suggestions, as long as that content is lawful and does not violate the rights of others. By submitting content, users grant the company broad rights to use, modify, and share that material without paying anything. The company may monitor or remove content but is not required to do so.

Customers should know that products may contain common allergens or be made in spaces where allergens are present. The company does not guarantee that any product is completely free of allergens and advises caution for people with food sensitivities.

Most purchases are final unless a problem with the order is confirmed. Customers must report issues within a specific period to qualify for refunds or adjustments. Responsibility for products transfers to the customer once items are handed over to the delivery carrier.

The website and its services are provided without promises of nonstop operation or error free performance. The company accepts no responsibility for damages that come from using the site, including indirect or resulting losses. In any case, the total liability of the company is limited to a set dollar amount.

Users agree to cover the company for any claims or damages that result from misuse of the site or violation of these terms. Any disputes will be governed by the laws of the state of New York and will be resolved through arbitration, except in cases involving intellectual property rights, where court action may be pursued instead.

The company may update these terms and related policies at any time. Continuing to use the website after changes are posted means acceptance of the revised conditions.